Video Troubleshooting

1. Basic Troubleshooting
2. Video is choppy and/or rebuffers frequently.
3. Video gets stuck buffering
4. Does not play. No video or sound.
5. Hearing sound but no video.
6. Intro plays & then the stream stops.
7. Improve Stream Performance with RTSPU
8. Common Questions & Answers.

UPDATE: New recommendations for best possible stream performance. Reduce loading speeds. See: Allow RTSPU streaming.

UPDATE: If stream gets stuck buffering or gives unreliable performance check here for more info

NOTE: Use Internet Explorer for persistant tabs. Firefox reloads content each time you switch tabs.

If you can not get embedded or external streaming to work try these links:
http://stream.psrtv.com/LiveRacing (PSRTV) or http://stream.psrtv.com/PSRradio (PSR Radio)

1. Basic Troubleshooting:

1. Make sure you turn off all downloads, file sharing programs, running applications, etc.
   
   
2. If the video is choppy or rebuffers frequently change the buffer setting to 20 or more seconds. See here for details on changing your buffer.
   
   
3. If you are using firefox you will need the Windows Media Player Firefox Plugin. It can be found here.
   
   
4. If you can not get PSRTV to work from the embedded page or from the external link (WMP), you should follow the instructions here
   
   
5. If all else fails, try the alternate HTTP protocol link here: http://psrtv.com:8088/LiveRacing (PSRTV) or http://psrtv.com:8088/PSRradio (PSR Radio)
   
   

2. Video is choppy and/or rebuffers regularly

1. Close all running downloads, torrent programs, active websites, streams, etc.
2. Do the same for all other computers on your network.(On the same DSL/cable modem, etc.)
3. Increase your Windows Media Player buffer & set 'Connection Speed' (See below:)
4. Open up RTSPU ports on computer for best performace (See: Allow RTSPU Streaming)
5. NEW: Follow instructions here
   
   

Changing Stream Buffer in Windows Media Player

Embedded Video Player:

1. Right click on video the window. Click “Options”.
2. Under “Performance” tab (default) click "Detect Connection Speed (Recommended)" under "Connection Speed".
3. Then click the “Buffer” radio button
4. Type a number from 10 to 60 seconds. (Longer for less chop. 20 is good setting.)

External Video Player:

1. In Windows Media Player, on the Tools menu, click Options.
2. Click the Performance tab.
3. Select Buffer seconds of content, and then type a number between 10 and 60.
   
   

3. Video gets stuck buffering:

1. Disable UDP/TCP protocol, follow these steps in the Windows Media Player:
   
   For Windows Media Player version 7.0 and later:
   1. On the Tools menu, click Options.
   2. Click the Network tab.
   3. Under Protocols, clear UDP & TCP (or RTSPU & RTSPT.)
   For Windows Media Player version 6.4:
   1. On the View menu, click Options.
   2. Click the Advanced tab.
   3. Select Streaming Media and click Change.
   4. Under Protocols, clear UDP.

4. Video does not load. No audio.

1. Make sure you are running at least Windows Media Player version 9 (WMP 10 or WMP 11 preferred)
   
2. Make sure to try the external video link (WMP)
3. Open/forward TCP port 554 on your firewall/router. See: How do I open a port? (Also reccomended: Allow RTSPU streaming)
4. Make sure the RTSP and HTTP protocols are not blocked in WMP.
   1. Open the Windows Media Player. (Start --> Programs --> Windows Media Player)
   2. Goto: Tools --> Options --> Network & make sure all the 'Streaming Protocols' are checked on. (UDP, TCP, RTSP, HTTP, etc. Varies depending on version.) How do I access the 'Tools' menu in WMP 11?
   3. Click ok.
   4. If that does not work, see: Allow RTSPU streaming
5. Use alternate HTTP protocol stream. http://psrtv.com:8088/LiveRacing
   
   

5. Hearing sound but not seeing video.

Firefox:

1. Install/reinstall the Windows Media Player Firefox Plugin. It can be found here.
2. Use alternate HTTP link: http://psrtv.com:8088/LiveRacing

Internet Explorer:

1. Reinstall/upgrade Windows Media Player
2. Reinstall/upgrade Internet Explorer
3. Use alternate HTTP link: http://psrtv.com:8088/LiveRacing

6. Intro Loads & then feed stops (or loops indefinitly)

RTSP Streaming not enabled. Open up or forward appropriate ports.

To enable RTSP streaming:

Open up TCP port 554 on your firewall and/or forward TCP port 554 on your router to the appropriate machine. See: How do I open a port?

Strongly advised for best perfomance:

Open up RTSPU ports for best possible streaming experience. See: Allow RTSPU streaming

IF THAT DOES NOT WORK: Follow instructions here

Otherwise try alternate HTTP links: http://psrtv.com:8088/LiveRacing (PSRTV) or http://psrtv.com:8088/PSRradio

Last alternative:

Clear Windows Media Player Cache:

Windows Media Player (WMP) 10 & 11
Click ‘Alt’ then go to Tools --> Options --> Privacy & click “Clear Caches”
If that does not work:
Follow below.

Other Windows Media Player Versions:
To remove WMP's cache, perform the following steps:

1. Open My Computer from the desktop.
2. Navigate to %allusersprofile%application data/microsoft/media index (e.g., C:/documents and settings/all users/application data/microsoft/media /index).
3. Delete the wmplibrary_v_0_12.db file.
4. Close My Computer.

Windws Vista:
Find “AppData” folder for the user account your using & delete the “currentdatabase” and “localmls” files.

Clear web browser cache:

Internet explorer:
See here: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx

Firefox:
To clear your Cache, Cookies and History

1. Go to Tools > Options.
   2. Click Privacy.
   3. Click Cache tab and then click Clear Cache Now.
   4. Click OK to close the Options window

IF THAT DOES NOT WORK:
Clear internet explorer cache. See here: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx

IF THAT DOES NOT WORK:

Clear WMP External Player Cache. See above.

7. Improving stream performance with RTSPU streaming

If you are not seeing any video you should start by following the instructions here.

If you are seeing poor stream performance or would just like to improve buffering speed it is reccomened to open up the WMP RTSPU ports on your computer.

1. Open up Windows Media Player and go to Tools -> Options -> Network (tab) (How do I access the 'Tools' menu in WMP 11?)
2. Make sure that RTSP/UDP, RTSP/TCP & HTTP are all checked. (Your options may differ slightly… Just make sure they are all checked.)
3. Check the box for "Use Ports". The default range used is 7000-7007. (You may choose different ports, but will have to forward the appropriate ones.)
4. IF NECESSARY: Open ports 7000-7007 in Windows Firewall, or allow an exception for Windows Media Player (WMP)
5. IF NECESSARY: Forward UDP ports 7000-7007 on your gateway/router to your machine . For more information, see: How do I open a port?

You can test if RTSPU streaming is working by following this link: rtspu://psrtv.com/LiveRacing. (Only needed for testing.)

8. Common Questions:

How do I access the 'Tools' menu in Windows Media Player 11?

Tap 'Alt' on your keyboard. OR Right click in the blank space on the bottom of the player. To the left or the right of the play button.

How Do I open a port on my router?

There are many different types of routers & router software versions. For specific instructions about opening ports on your router check the following website.
Click the 'Default Guide' link at the top of the page for general instructions.

http://portforward.com/routers.htm